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About Recovery Services : How We Work
Industry observers agree that despite the best efforts of in-house identification
and recovery operations, millions of dollars remain to be found by outside recovery-service
specialists each year.
ACS can support the most demanding requirements of our clients. Our dedicated client
service representatives ensure that reports and correspondence are tailored to meet
the needs of your organization. Our clients have confirmed that our level of service
and degree of flexibility set us apart in the industry.
Because we believe every client is unique, we invest the time to understand each
client’s goals and objectives. Our solution will be customized to your specific
business mix, internal processes, controls and recovery objectives.
Consider the range of flexible recovery programs:
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• Full service option – Outsourcing
subrogation and overpayment recovery services. ACS can provide all of the necessary
resources and systems to support your recovery needs.
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• Co-sourcing option
– The sharing of responsibility with an in-house recovery unit for subrogation,
including investigation only, recoveries over/under a specific limit, recoveries
for a special client or group of clients, retrospective reviews, or difficult recoveries.
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• Supplemental
services – Support for your in-house recovery operations for coordination
of benefits, duplicate payments and Medicare Advantage premium recovery.
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• Referred overpayment recovery services
– Provides assistance with overpayments identified during day-to-day operations
and for which resources are not available to pursue to resolution.
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Our services aim to maximize recoveries while protecting the valued relationships
you have with employers, providers and individual plan participants.
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